Privacy Policy

This Formilae Privacy Policy ("Privacy Policy") governs the privacy policies and practices applicable to any customer, partner and third-party (each, an "Entity User") granted access to and use of Formilae's proprietary cloud-based platform and associated modules and components (the "Formilae system" or "Service") and any authorized employee, consultant, contractor, customer, supplier or agent of such Entity User who accesses or uses the Services (each, an "End User" and collectively, the "End Users").

This Privacy Policy only applies to Formilae's use of data in connection with the Services. It does not cover or apply to data or information collected by Formilae for other purposes, such as information collected from visitors to the Formilae website located at https://www.formilae.com which may be used for sales and marketing purposes. This Privacy Policy describes how Formilae collects, uses, shares and secures the personal information you provide regarding the End Users of the Service. It also describes your choices regarding use, access and correction of your personal information.

Personal Information Formilae Processes
In the normal course of using the Service, End Users will input electronic data into the Formilae system ("User Data"). The use of information collected through the Service shall be limited to the purpose of providing the Service for which the Entity User has engaged Formilae. Formilae may access User Data for the purposes of providing the Service, preventing or addressing service or technical problems, responding to support issues, responding to Entity User's or End User's instructions or as may be required by law, in accordance with the relevant agreement between the Entity User and Formilae.

Formilae processes User Data under the direction of its Entity Users and has no direct control or ownership of the personal data it processes. Entity Users are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring the data to Formilae for processing purposes.

An End User who seeks access to, or who seeks to correct, amend, or delete such End User's User Data should direct his or her query to the Entity User (i.e., the Formilae customer) that controls such data's use by the Services (the data controller). If the Entity User or an End User requests Formilae to remove User Data that is personal data to comply with data protection regulations, Formilae will respond to their request within 30 business days or, if such data cannot be accessed or retrieved using commercially reasonable efforts during such 30 business day period, then such other reasonable period of time under the circumstances. If Formilae is unable to fulfill an Entity User's customer request to delete data, Formilae will provide the Entity User with a written response as to the reasons within 30 business days of the request.

Formilae will refer any request for disclosure of an End User's personal data by a law enforcement authority to the Entity User associated with such End User. Formilae may, where it concludes that it is legally obligated to do so, disclose personal data to law enforcement or other government authorities. Formilae will notify the Entity User of such request unless prohibited by law.

TrackLinks in Emails
We employ a feature known as "TrackLinks" in our email communications. TrackLinks consist of unique tokens embedded within hyperlinks contained in our emails. These tokens enable us to monitor recipient interaction with the links for analytical and performance measurement purposes. Information collected through TrackLinks may encompass recipient engagement with the email, including link clicks and open rates. We utilize this data to evaluate the effectiveness of our email campaigns and to customize our communications to better suit your preferences.

In order to use TrackLinks, our customers are required to link their own privacy policy with their account. This ensures that their recipients are informed of the use of TrackLinks in their emails.

Additionally, we may use TrackLinks in our own communications for similar purposes as described above. Please be aware that the data collected through TrackLinks is utilized solely for internal purposes, and we do not share this information with third parties, except as required by law or as described in our Privacy Policy. If you have any concerns or questions about the use of TrackLinks in emails or wish to opt out of this tracking feature, please contact us through the methods outlined in our Privacy Policy. By using our services and receiving/clicking links in our emails, you consent to the use of TrackLinks as described herein.

Accessing the Service
Entity Users and their authorized End Users may access the Service directly through a sign-on page or may elect to use internal launch pages for single sign on or other purposes. Entity Users input information for processing and storage as they use the Service. Entity Users may also configure the Service to allow End Users to input information directly into the Service.

Data Retention
Formilae retains User Data according to the timeframes set forth in the relevant agreement with its Entity Users. We may retain your User Data for as long as your account is active or as needed to provide you the Service, comply with our legal obligations, resolve disputes and enforce our agreements.

For accounts with outstanding bills, we reserve the right to deactivate your account at any time, but we will retain your User Data for up to six months of inactivity. After six months of inactivity, we may consider removing your account and associated data. However, before taking any action, we will send you an email notification, giving you an opportunity to reactivate your account and prevent data removal.

Security
The security of User Data, including personal data, is very important to Formilae, and our procedures contain industry standard safeguards designed to prevent unauthorized access to User Data. Formilae designs its applications to allow Entity Users to achieve differentiated configurations, enforce End User access controls, and manage data as desired by management of the Entity User. Configuring these settings appropriately is the Entity User's responsibility. Additional information about the security settings and configurations can be found in the Formilae system documentation made available to Entity Users.

Type of third parties to which we disclose personal data and purposes
As a data processor, Formilae will disclose Services Personal Data only as instructed by the data controller (i.e., the Entity User). In some cases we may share Services Personal Data with our subcontractors to provide the Service to Entity Users. If Formilae goes through a business transition, such as a merger, acquisition by another company or sale of all or a portion of its assets. In all cases, Services Personal Data may only be transferred in accordance with the relevant agreement covering the Services between the Entity User and Formilae.

We use third party service providers to support our websites, products, and services. For example, we use service providers for data hosting and PDF generation. We may need to share your information with service providers to provide services available to you. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information in this way, we explicitly require the third party service providers to acknowledge and adhere to our privacy and data protection policies and standards. Our website may include social media integration features such as an artificial intelligence tool (i.e. OpenAI) that auto-generates social media posts. If you choose to utilize these features, you will be responsible for reviewing the content generated by our AI tools before submitting the post to social media. Please note that these features may analyze your data to enable the feature to function properly. This Privacy Policy does not apply to these social media outlets where the actual posts are made, and your interactions with them are governed by the privacy policy and other policies of the companies providing them.

Requirement to disclose
Formilae may be required to disclose Services Personal Data in special cases when we have a good faith belief that such action is necessary to conform to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements. Formilae will notify the Entity User of such request unless prohibited by law.

Right to access
If Formilae is the data processor, an End User who seeks access to, or who seeks to correct, amend, or delete such End User's User Data should direct his or her query to the Entity User (i.e., the Formilae customer) that controls such data's use by the Services (the data controller). In some instances, the Entity User may have enabled the End User to perform these updates themselves through the Service. If the Entity User or an End User requests Formilae to remove User Data that is personal data to comply with data protection regulations, Formilae will respond to their request within 30 business days or, if such data cannot be accessed or retrieved using commercially reasonable efforts during such 30 business day period, then such other reasonable period of time under the circumstances. If Formilae is unable to fulfill an Entity User's customer request to delete data, Formilae will provide the Entity User with a written response as to the reasons within 30 business days of the request.

Choices and means
Formilae retains Services Personal Data according to the timeframes set forth in the relevant agreement between Formilae and the Entity User. End Users who would like to request that their personal data not be used for specific purposes or disclosed should contact the Entity User (the data controller).

Investigatory and enforcement powers of the FTC
Formilae is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.

Inquiries or Complaints
Please refer any opt-out requests, inquiries or complaints regarding Formilae's Privacy Practices to privacy@formilae. Or by regular mail addressed to:

Formilae LLC
Attn: Privacy
4798 S. Florida Ave. #160
Lakeland, FL 33813
United States

Changes to this Privacy Policy
Formilae reserves the right to change or update this Privacy Policy at any time. Changes to this Privacy Policy will be posted on this website and links to the Privacy Policy will indicate that this Privacy Policy has been changed or updated. We encourage you to periodically review this Privacy Policy for any changes.